Information about your visit


COVID CERTIFICATE IN INDOOR AREAS
Since Monday, 13 September 2021, a Covid certificate will be required to access indoor areas of restaurants, cultural and leisure facilities, and events held indoors. The KKL Luzern is implementing the measures of the Federal Council accordingly for all of its indoor services.

Admission is therefore only possible with a valid Covid certificate (tested, vaccinated or recovered) and an official photo ID. Further information on how to obtain a Covid certificate can be found on the FOPH website. This includes concert visits, restaurant visits, guided tours and participation in other events taking place inside the KKL Luzern (meetings, seminars, congresses, banquets, etc.). Certificate checks are carried out at all entrances. Admissions are taking place in the wing in which you are attending an event or visiting a restaurant. Please have your Covid certificate and ID ready for your visit.

Children and young people under 16 do not need a Covid certificate.

The measures in force since 13 September can be seen in the overview chart of the Federal Council.

MASK-WEARING REQUIREMENT IN INDOOR AREAS
From 26 November 2021, it will be compulsory to wear a mask inside the KKL Luzern in addition to having a valid certificate.

OUTDOOR AREAS
Outside on the terrace of the Deli Cafébar Le Piaf and the Seebar terrace we are happy to welcome you without a certificate. A mask must be worn for indoor restroom visits or ordering inside at the bar.

Access to the Winter Wonderland on the Lucerne Terrace is restricted to guests with a valid Covid certificate.

CASHLESS PAYMENT
We prefer cashless payment methods. During your visit you can pay safely, easily and quickly without cash.

YOUR ARRIVAL TO THE KKL LUZERN
The KKL Luzern is located right next to the Lucerne train station. It is an ideal location to reach with various modes of transport. Info on getting there

  • Travelling by train & bus: The Lucerne train station offers you numerous connections by train www.sbb.ch and bus www.vbl.ch. Should you arrive by train, you can take a lift from downstairs at the train station straight to the KKL Luzern – allowing you to arrive at your concert in total comfort whatever the weather outside.

  • Travelling by car: The Bahnhofparking 1 & 2 car parks are located right underneath the KKL Luzern. Guests can take a lift to the KKL Luzern from these car parks without braving the elements. Please be aware that there will be increased traffic on concert evenings, so please allow sufficient time for your journey.

    Info: Please note that you can no longer validate your parking ticket in the KKL foyer, but must use the ticket machines in the car park. If you would like to avoid queuing and paying at the machines in the future, we recommend the Luzerner Parkkarte.

  • Travelling by ship: Various ships moor right at Europaplatz in front of the KKL Luzern. Why not combine your visit with a boat trip on Lake Lucerne www.lakelucerne.ch.

CLOAKROOM RULES FOR CONCERT GUESTS
Handbags and backpacks up to a size of 42 x 29.7 x 29.7 cm (A3) may be taken into the hall. All larger bags and luggage as well as other bulky items must be handed in at the cloakroom. Coats and jackets may also not be taken into the hall for safety reasons and can be handed in free of charge at the cloakroom. Prams and umbrellas are kept free of charge in our cloakrooms. Wheeled walkers can be left in the immediate proximity of the hall doors. The hall staff will be happy to help you.

BARRIER-FREE ACCESSIBILITY
KKL Luzern offers a good infrastructure for people with disabilities. Read more about barrier-free accessibility here

GASTRONOMY FOR CONCERT GUESTS
In order to guarantee our guests the highest possible level of health protection, the concert bar is closed until further notice. However, the various winter offers around the KKL Luzern will be open for you during the interval and before and after the concert.
In any case, we are looking forward to welcoming you in our restaurants before or after the concert.

ADMISSION FOR LATECOMERS TO CONCERTS
After the event starts, entrance to the hall is only permitted in the interval or with the permission of admission staff.

YOUR CONCERT TICKETS
If you have registered as a customer on www.kkl-luzern.ch, you can view your orders at any time online and print your Print@Home-Tickets whenever you need.

THE BUILDING
Before your visit you can take a look at the building to discover its unique architecture and the history of its construction.

STAY UP-TO-DATE
Concert announcements, ticket sales, special offers and background info – KKL Luzern can inform you regularly about all the news, and regularly provides you with great chances to win tickets – register now