Information about coronavirus

We look forward to welcoming you back and sharing unique concert experiences with you. To ensure the safety of our guests and staff, there are several important guidelines for your concert visit. These include the compliance with our safety measures, particularly the requirement to wear a mask and the mandatory registration via Mindful Check-in app. You will find all the necessary information and instructions on this page.



Safety Measures – information about your visit

Below you will find an excerpt from our safety concept with the most important guidelines for your concert visit.


Ticketing/Box office

Tickets can be purchased in advance via our website as well as at the ticket counter . When purchasing a ticket, the following personal details are collected: Surname, first name, zip code, telephone number, e-mail address - regardless of whether the ticket is purchased on-site or online.

Registration

For the government required contact tracing, each guest must register before the concert. Please use the Mindful Check-in app or fill out the manual registration form if you do not have a smartphone. Please carry an official identification document on you, security checks will be carried out upon entry.

Admission

Please keep a minimum distance of 1.5 meters in the outside area during the admission to the concert and avoid crowds. Ticket checks are carried out at the entrance to the KKL Luzern and again at the hall doors. Disinfectant dispensers are available at each entrance. Admission begins 60 minutes before the start of the concert. Use the specified entrances and proceed to your seats as quickly as possible.

Cloakroom

Coats and jackets as well as larger bags and luggage, may not be taken into the hall for safety reasons and can be handed in free of charge at the cloakroom.

Masks

To protect all guests, it is obligatory to wear a face mask as soon as you enter the building, in the foyers, during the concerts, and until you leave the building. Employees also wear masks. Per the cantonal permit for large-scale events, there are no exceptions to wearing masks (also not with a corresponding medical document).

Breaks & concert bar

Due to the current situation, there is no concert break and the concert bar is not in service. Of course you are invited to visit our restaurants before and after the concert.



Check-in via Mindful-app

For the mandatory contact tracing, each guest must be contactable up to 14 days after their visit. With the Mindful Check-in app we ensure that this requirement is met. The Mindful check-in app is compliant with the Federal Office of Public Health and data protection laws. The data will be deleted automatically after 14 days. Please carry an official identification document on you, as checks may be carried out upon entry.

Terms of use and privacy policy

Step 1: Download the app & activate push messages

Download the Mindful check-in app on your smartphone or tablet and activate push messages. Downloading the app is necessary for each individual guest.

  

Download app


Step 2: Enter contact information

Please enter your contact details and confirm your mobile number via SMS verification.

Step 3: Check-in on the day of the event

Scan the QR Code with the Mindful check-in app at the entrance to the hall.

Step 4: Sit back and enjoy

We hope you enjoy your visit to the KKL Luzern!



Manual registration

If you do not have a smartphone, please use the form below to provide your contact information. Otherwise, we ask you to complete the registration via Mindful check-in app.

Step 1:

Select the event date:

Step 2:

Choose the event:

Step 3:

Choose your sector:

Step 4:

Record your visitors. Number:
Row*
Place*
Second Name*
First Name*
ZIP*
Phone number*
Email

Step 5:

Download your entries as a PDF and print it out

Schritt 6:

Bring the form with you to the concert and show it at the entrance to the hall